Service

Process Automation

End-to-end workflow automation for billing, collections, and compliance that reduces manual effort and improves consistency.

Streamline Your Operations

Manual processes are costly, error-prone, and difficult to scale. Our automation solutions transform billing-to-collection workflows, freeing your team to focus on high-value activities.

From intelligent document processing to omnichannel customer communications, we build automation that integrates seamlessly with your existing systems and scales with your business.

What We Deliver

Billing-to-Collection Workflows

Automated end-to-end processes from invoice generation through payment collection, with intelligent escalation at each stage.

Omnichannel Communications

Unified customer communications across SMS, email, voice, and letters with intelligent channel selection based on customer preferences and effectiveness.

Decision Engine Integration

Seamless integration with your decision engines and scoring models to enable real-time, data-driven workflow routing.

Analytics Dashboards

Real-time visibility into process performance, bottlenecks, and outcomes with customisable reporting and alerting.

Document Processing

Intelligent extraction and processing of documents - proof of hardship, payment evidence, and correspondence - using OCR and ML classification.

API-First Architecture

Modern, event-driven architecture that integrates with your existing core systems via APIs and webhooks.

Example: Collections Automation Flow

1

Account Flagged

Delinquency detected, score calculated

2

Strategy Assigned

Optimal treatment selected

3

Contact Initiated

Automated outreach via best channel

4

Response Handled

Payment or escalation triggered

Ready to automate your operations?

Let's discuss how process automation can reduce costs and improve consistency.

Get Started