Early identification of customers in financial stress for proactive intervention, regulatory compliance, and better outcomes.
Financial hardship can escalate quickly. Our detection models identify early warning signs of customer vulnerability, enabling you to intervene before situations become unmanageable.
Beyond regulatory compliance, early hardship detection leads to better customer outcomes, reduced write-offs, and stronger long-term relationships. It's the right thing to do - and it makes business sense.
Behavioural signals that predict emerging hardship - changes in payment patterns, balance utilisation shifts, and transaction anomalies detected weeks before default.
Comprehensive scoring that considers financial capacity, life events, and contextual factors to identify customers who may need additional support.
Models aligned with Treating Customers Fairly (TCF), Consumer Duty, and responsible lending requirements across multiple jurisdictions.
Trigger-based workflows that automatically initiate outreach and support options when hardship indicators cross defined thresholds.
Data-driven matching of customers to appropriate hardship arrangements - payment holidays, reduced payments, or restructuring options.
Monitoring and reporting on hardship program effectiveness, customer outcomes, and regulatory metrics for continuous improvement.
Our hardship detection solutions are designed to meet regulatory requirements across multiple jurisdictions.
Let's discuss how hardship detection can improve outcomes for your customers and your business.
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